Frequently Asked Questions
Whether you’re calling for yourself or for a friend, our 24-7 crisis helpline is a great place to start. You’ll be connected with one of our advocates, who will help you find safety, or provide you with more information on how to talk to your friend about their current situation. We must speak directly with the person or family that needs shelter before they can arrive.
If the person in question is a teenager, consider referring them to www.loveisrespect.com for expert guidance regarding teen dating violence.
When coming to the shelter, you need not bring anything with you. However, it is helpful to have the following items available upon your arrival:
Any prescribed medication(s)
ID
Birth Certificates for both you and your children
Social Security cards for both you and your children
1-2 changes of clothes
Safe Passage provides individualized case management services to help individuals achieve independence and security. We will assist you in obtaining housing, finding a job, attending school, etc. Safe Passage also provides counseling, support groups, domestic violence education, referrals to services, and life skills classes on various topics to help you be the best you can be.
Leaving is very scary, as it often happens to be the point when violence increases in severity. Because of this, Safe Passage is located in a highly secure location. The area surrounding the shelter is under 24-hour video surveillance, and all necessary safety precautions have been taken within the shelter, as well. We will also help you file for a protective order which will help keep you safe. Call our crisis HelpLine so we can discuss a plan that will get you and your family away from your abuser safely.
Safe Passage provides outreach services to individuals and families who do not need shelter. As a part of our outreach program, you can receive counseling, attend support groups, or both. We also provide court accompaniment, domestic violence education, and other supports and services as needed. Call our helpline to set up an appointment with our outreach coordinator.
All of our services are absolutely FREE.
Our staff is eagerly waiting to help you meet your goals, whether you need help finding housing, a job, returning to school, or applying for benefits. During your stay at the shelter, you will meet regularly with a case manager who will do everything possible to help you meet the goals you have set for you and your family.
Call our crisis helpline to discuss your situation. We will do whatever is necessary to ensure you and your family have safe transportation to the shelter.
The average stay at our shelter is around one month, however, we recognize the uniqueness of each individual’s situation. Those in the care of the shelter may stay for a shorter or longer time period, depending on their specific needs.
Of course! We will provide you and your children a room together and provide programing just for them.
We understand! Please let the helpline know of any special animal needs you may have before coming to the shelter and we will do our best to find a solution for you and your pet to be safe.
Yes, we offer/encourage medical accompaniment.